Current Season Passholders: must purchase "season pass entry". You will need to show your season pass to redeem your purchased ticket.

Our “Late Night with Rentals” package is for ski or snowboard equipment with lift ticket. We have over 200 snowboards and 600 skis and will do our best to get you the equipment you are wanting but cannot guarantee it. Everyone with advanced rental reservations will get either ski or snowboard equipment.  No refunds will be made due to not having preferred equipment. 

Your order is not guaranteed until you receive a confirmation email. Check junk/spam folder and email the ticket office if you do not receive your confirmation within 5 minutes of placing your order. 

If you do not receive your confirmation email within 5 minutes of making your payment, send an email to info@sevenoaksrec.com.

THIS IS JUST A SAMPLE OF THE CONFIRMATION EMAIL YOU SHOULD RECEIVE WITHIN 5 MINUTES OF PLACING YOUR ORDER

If you cannot use your tickets/rentals, you will not receive a refund. Unused tickets are forfeited and non-refundable. We will consider refunds if due to poor road conditions. We reserve the right to refund any ticket at any time due to mechanical failure/hill conditions or inclement weather. In case of weather-related closure tickets will be automatically refunded and you will be notified via email. If you have concerns about road conditions the day of your tickets please contact us via email to see IF we are approving refunds for that day. Weather related refund requests must be submitted 24 hours in advance of your ticket time to be considered. Phone requests will not be taken. 

Once you have purchased your items you will be sent an email with a confirmation barcode AND you should see the barcode on the screen after entering your payment information. If in doubt if your order went through check your payment method as charges will normally appear right away. If your payment method shows a pending charge but you have not received a confirmation you need to contact us via email as soon as possible (this means your order has a connection error). After placing your order if you are immediately redirected back to the online store (do not see a confirmation barcode), it is likely there was an error and your order did not process correctly, email us as soon as possible to follow up, info@sevenoaksrec.com. 

Please NOTE: Waiver required for all participants- parent guardian must send waiver with child or sign onsite. 

Daily printable waiver is only available on the website: do not sign the season pass waiver on this site. Waiver can only be signed in person or printed and sent with the participant: we do not have an online waiver option. 

Waiver