If you cannot use your tickets/rentals, you will not receive a refund. Unused tickets are forfeited and non-refundable. We will consider refunds if due to poor road conditions. We reserve the right to refund any tubing ticket at any time due to mechanical failure/hill conditions or inclement weather. In case of weather-related closure tickets will be automatically refunded and you will be notified via email. The tubing hill remains open during rain/warmer days if conditions remain operational. If you have concerns about road conditions the day of your tickets please contact us via email to see IF we are approving refunds for that day. Weather related refund requests must be submitted 24 hours in advance of your ticket time to be considered.  Extended periods of above averge temperatures may result in the snow tubing runout being wet. Phone requests will not be taken. 

Once you have purchased your items you will be sent an email with a confirmation barcode AND you should see the barcode on the screen after entering your payment information. If in doubt if your order went through check your payment method as charges will normally appear right away. If your payment method shows a pending charge but you have not received a confirmation you need to contact us via email as soon as possible (this means your order has a connection error). After placing your order if you are immediately redirected back to the online store (do not see a confirmation barcode), it is likely there was an error and your order did not process correctly, email us as soon as possible to follow up, info@sevenoaksrec.com. 

Please NOTE: Waiver required for all participants- parent guardian must send waiver with child or sign onsite. 

Daily printable waiver is only available on the website: do not sign the season pass waiver on this site. Waiver can only be signed in person or printed and sent with the participant: we do not have an online waiver option. 

Waiver