Please Note: Online orders are nonrefundable. 

Before You Purchase

• • Book the correct lesson type: ski instructors teach ski lessons only and snowboard instructors teach snowboard lessons only. Lessons are not interchangeable. 
  • Age Requirement: Particpants must be ages 4 and up for private lessons. 
  • Advance Reservations:
    • Private lessons are 75 minutes long and must be reserved online in advance with payment due at the time of booking.
    • Advanced reservations are highly recommended as lessons often sell out.
    • Same-day booking is possible only if space is available—check at the ticket office for openings.
  • Additional Costs: Lift ticket, equipment rental package, and helmet rental are not included in the lesson fee.
  • Group Lessons: Group lessons do not require advance reservations. For information on our free Mini Beginner Group Lessons, visit our [Lesson Info Page].

Adding a Second Participant

One additional participant may be added with pre-approval from the ticket office.
To request approval:

1. Email info@sevenoaksrec.com with your order number, and include each participant’s name, age, and experience level.
2. Wait for approval before placing an additional order as unneeded lessons will not be refunded. 

Important:

• Adults and children cannot share a lesson.
• No more than two participants per lesson.
• If this is the first private lesson for either participant, no additional participant may be added.
• The add-on participant will be paid for onsite ($55 extra).
• Only purchase one lesson if you qualify to add a participant—if you purchase two lessons each person will have thier own separate lesson. 

Order Confirmation & Check-In

Once your lesson is purchased, you will receive an email with your order number within 5 minutes.

• Check your spam/junk folder if you don’t see it.
• If you have any issues during checkout, please check your form of payment or send us an email to see if any charges are pending before attempting to place another order. 
• If no confirmation is received within 5 minutes, email info@sevenoaksrec.com to verify your order.
• Your lesson slot is not guaranteed until you receive this confirmation email.
• Photo ID and card used for payment may be required to check in. 

When you arrive at Seven Oaks:

1. Stop by the ticket office to pick up your lesson voucher.
2. Proceed to the large "LESSONS START HERE" sign near the School Yard (beginner slope).
3. Your instructor will meet you there to begin your lesson. 

This is a sample of the confirmation email you should receive within 5 minutes of placing your order.

THIS IS JUST A SAMPLE OF THE CONFIRMATION EMAIL YOU SHOULD RECEIVE WITHIN 5 MINUTES OF PLACING YOUR ORDER

It is your responsibility to verify whether your order went through correctly. If you have duplicate charges or an unconfirmed order, please contact us as soon as possible. Before attempting another purchase, check your payment method for any pending charges to avoid duplicates. If duplicate charges occur, you must contact us prior to the visit date to receive credit. Requests made after the ticket date cannot be credited.

Weather Policy

Private lessons will be automatically refunded if Seven Oaks operations are canceled or modified due to weather or unsafe road conditions. You will receive an email notification if this occurs. Check Facebook for updates.

Waiver Requirement

Please NOTE: Waiver required for all participants- parent guardian must send waiver with child or sign onsite. 

Waiver can only be signed in person or printed and sent with the participant: we do not have an online waiver option. 

Winter Waiver

Rescheduling Private Lessons

Reschedule requests must be completed at least 48 hours in advance of your scheduled lesson.
To reschedule:

1. 1. Visit the “My Account” section in our online store.
   2. Use the same email address used for your order.
   3. You will receive a temporary password; once reset, your orders will appear under “Upcoming Visits.”

If you are within 48 hours of your lesson time, online rescheduling will be unavailable. In this case, please email the ticket office by replying directly to your confirmation email. Rescheduling a private lesson within 48 hours of the scheduled time will incur a $20 fee. Private lessons may only be rescheduled once within 48 hours. Do not purchase a new lesson to make a change — email your order number to the office to be rescheduled. Refunds will not be issued if new lessons are purchased instead of following this process.

PLEASE NOTE: It is up to you to check Facebook for updates BEFORE traveling to Seven Oaks to make sure we are operating as usual during times of cold weather, rainy weather, warm weather, etc. We will make an effort to reach out to update you via email/phone if we close for any reason but there are many people to call/email and some do not receive our voicemails/emails. Please check Facebook before leaving if there is any sort of inclement weather. Lesson schedule subject to change for weather/staffing.